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Git Timeout | Opening port 443

Toshi Dávila avatar
Written by Toshi Dávila
Updated over 11 months ago

Error: There was a problem while connecting to git.assembla.com:22
​Connection timed out (Connection timed out)

Preparing to troubleshoot this issue

Before starting your troubleshooting steps, please make sure:

  • that you have read/write access to that repository,

  • that the repository exists,

  • and that the Assembla space is not blocked. 

Troubleshooting your error

Provide the TCP traceroute to Assembla Customer Success. Use the following commands depending on the platform in use:

  • Linux : sudo traceroute -T -p 22 git.assembla.com 

  • Mac: sudo tcptraceroute git.assembla.com 22 

  • Windows: tracetcp git.assembla.com:22 

For more details, please check this article  about using TCP Traceroute.

Sharing output

Use telnet git.assembla.com 22   and telnet git.assembla.com 443  to share your output.

This information helps Assembla Customer Success determine whether port 22 is blocked by your firewall or the firewall set up by your ISP.

Trying some workarounds 

A quick workaround is to use the Git HTTPS URL you can see in the Assembla app. 

git remote add origin-https <Assembla Git REPO HTTPS URL>
​git push -u origin-https master 

OR 

 Use git with altssh.git.assembla.com  and port 443.


Need help? Please contact us at support@assembla.com 

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