Move or copy tickets to another space

There are occasions when you want to move or copy a ticket from one space to another.

IMPORTANT: The following items are prerequisites to moving or copying a ticket to a different space:

You must have Delete permissions in space that has tickets you want to move. If not, only the Copy option is available.
You must have Edit permissions in the space to which you want to move tickets.

Please contact the space Owner or portfolio Manager if you do not have either of these permissions.

Moving tickets

The Move Tickets wizard allows you to select an Assembla space to which you want to move your selected tickets. As the configuration of different spaces may vary, the Move Tickets wizard allows also to change or set all needed parameters of the tickets. These include:

Ticket Status - if you need, you can select what status moved tickets should get in the target space.
Ticket Plan Level - you can select what 'Plan Level' moved tickets should get in the target space, or you can keep the plan level from the original tickets.
Default Fields - you can select what of the default fields you want to move with the ticket.
Custom Fields - you can select what of the custom fields you want to move with the ticket. You will be prompted to map fields from the source & target ticket.
In the case of list type fields wizard is going to create new list values in the target space if necessary
Ticket Tags - if selected new tags are going to be created in the target space, if can not be matched to existing ones.

To begin moving tickets

You can initiate move tickets flow in two ways:

Open the ticket you want to move, and then select Move / Copy Ticket from the top left drop-down.
Open the Tickets List page, check the box for the tickets you want to move, and then select Bulk Changes > Move/Copy Selected Tickets. The Move/Copy Tickets wizard appears.

To use the Move/Copy Tickets wizard

On the first page of the Move/Copy Tickets wizard, select the Target Space to which you want to move tickets.
Select other options if needed and complete the steps required.
If the target space contains any required fields, the wizard prompts you to manually set values for these fields in case the source ticket provides no value.
Note: You can click Skip to confirmation to bypass any other optional fields and go straight to the move confirmation.
On the final page of the wizard, note that the confirmation page displays all of your changes as well as a list of affected tickets. You can go back to previous steps to change any of the settings or click Confirm & move tickets to complete the process.
Your tickets are moved to the target space. You receive in-app notification when the process is complete.

Mapping custom fields

If tickets contain custom fields, you are presented with Step 2 of the wizard where you can map what custom field from source ticket import as what custom filed in the target space.

During this step, you can also create new custom fields in the target space for any of the source custom fields.

Including related child tickets

Move tickets functionality allows you to move tickets along with all child tickets. For example, if you want to move an "Epic" ticket with all its stories and sub-tasks, you need to select just this one ticket, and check the Move all child tickets and keep the structure box.

Copying instead of moving

You can also keep the original tickets and simply copy to the target space by selecting the Copy instead of moving – do not delete original tickets option.