Does your total user count not match the user count in your spaces? This problem likely resulted when you removed a user from your spaces but did not delete the account from your portfolio. For more information about removing a user account from your portfolio, see the following topic.
If you don't have a Portfolio plan, then confirm that you removed the user from all of your spaces. For more information, check out Removing Users from Spaces.
Deleting a user from your account
You can delete a user from your account in the Users page of the portfolio.
To delete one or more users from your portfolio
On the Portfolio Home page, click All Users.
Check the user(s) you want to remove from your portfolio.
Scroll to the bottom of the page, and then select Remove from Portfolio. This action deletes the user from the portfolio and all spaces within.
Note: Once you delete a user from your Portfolio, all of their account information is also deleted. You cannot simply re-add the account to the space again, but rather must create a new account.
What happens to an ex-team member's contributions once they leave the team?
When a team member is removed from the Team, their contributions, such as tickets, ticket comments, wiki pages, repository commits, etc. are untouched.
What happens to an ex-team member's contributions once their Assembla account is deleted?
When a team member's Assembla account is deleted, their contributions remain untouched.
Note: The author information is lost as there is no account to where you can point.
I am a portfolio manager. What happens if I remove a team member from the portfolio?
When a user is removed from the portfolio, they are automatically removed from all of the spaces associated with this portfolio. User contributions remain untouched under this circumstance.
I am a payer of a space. What happens to my space(s) if I delete my Assembla account?
You cannot remove yourself from the space of which you are a payer. Also, you cannot delete your Assembla account, but rather, you must contact support to delete it for you. Once your account is deleted, all of the spaces that you own are automatically deleted along with it, as well as all of the data associated with the account (repos, spaces, tickets, etc.). Therefore, no other team members can use the spaces if the payer account is deleted.
WARNING!: Account deletion is irreversible. If you need to delete your account, but would like your spaces to remain, you must change payer first. Please contact us at support@assembla.com.
I am a portfolio payer. What happens to my portfolio and associated spaces if I delete my account?
If you request to delete the Assembla account that is a payer for the portfolio, the portfolio and associated spaces are removed. Make sure to contact us at support@assembla.com in order to change payer before removing such an account if you don't want your data to be lost.
If you have any questions or need assistance, please email us at support@assembla.com.