The Status and Workflow section of the Tickets settings allows users to create custom workflows for your organization. Additional status workflows will be displayed on the Cardwall view so you can visually see the status of all work in progress.
When you visit the Status and Workflow section of a brand new workspace, you will see the default settings:
The values in the Name column are the ticket status names. You may add the new statuses, or rename, delete and rearrange the existing ones. To rearrange the statuses, just drag and drop them up or down as needed. The order of the statuses as they appear on this page is the order they will appear in the status drop-down on tickets, and the order of the columns on your Cardwall view.
There are 2 types of Statuses: Open and Closed. An Open status represents the active ticket state, while Closed stands for a completed or invalidated ticket.
Need help? Please contact Support at firstname.lastname@example.org