Make sure your team is working on the most important tasks. Mark a ticket as a high priority issue by using the Priority field. Our priorities go from 1 (highest priority) to 5 (lowest priority). Highest priority tickets will appear with a red background
If you want to get a list of tickets ordered by their priority. You can use the Filter sidebar on the left side of the Tickets list.
Then, scroll down to select the option to group tickets by priority and hit search.
If you have any questions or need assistance, please email us at firstname.lastname@example.org.