If you need to transfer tickets from one Assembla Space to another, you have two options: you can use our JSON or CSV export and import options.
It's also important to note that after performing this task, the "author" of the associated data will not be the original user, but the user who performed the import.
JSON backup format export includes:
Custom Field Values.
(JSON and CSV import will not include attachments)
You can find the export option under Tickets> Settings> Export & Import
Select the Export your tickets option. An export job will be scheduled and run in the background, once complete it will display Dump is ready for download
You will then download the dump. Go to the new space where you need to transfer the tickets and find the Import option in Tickets> Settings> Export & Import
You will choose the downloaded file and select
Import from Json (Downloaded from this site)
Then select the Import Tickets option to start the transfer. The tickets will appear in the new space once the transfer is complete. You can also see Import status on the Export & Import page.
The import from CSV option works the same as Json, but will only transfer tickets and will not include any additional data.
You can export the CSV file from your selected ticket list Tickets > List
Select CSV, then download
You will then download the CSV and go the new space where you need to transfer the tickets and find the Import option in Tickets> Settings> Export & Import
You will choose the downloaded file and select Import from CSV (Assembla's CSV format)
(JSON and CSV imports will not include attachments)
Have questions? Email us at firstname.lastname@example.org